Frequently Asked Questions
Protecting Against Fraud
Q: How will I know if a call or email I receive is fraudulent?
Our website is www.DreamLifeLottery.WIN (the same as 2016).
We only send emails from Caritas DreamLife Lottery [email protected]. DreamLife will NEVER ask winners to provide their credit card number, additional payment or ask to collect any funds for taxes or shipping of any prizes… this is not an official DreamLife call.
Q: What to do if you receive an email from someone posing as DreamLife lottery and asking for your personal/credit card information?
If you receive any emails from a source other than the one listed above, which directs you to a different site, please:
- do not click on any links within the suspect email, and
- let us know immediately by forwarding the email to DreamLife Customer Service at [email protected] so we are aware and can take appropriate actions.
- Do not provide any personal and/or credit card information
Q: What to do if you receive a call/email from someone saying you have won a prize from DreamLife lottery but you need to obtain a store (Walmart) gift card; send payment; or give a credit card number to cover taxes or shipping?
DreamLife will NEVER ask winners to provide their credit card number, additional payment or ask to collect any funds for taxes or shipping of any prizes… this is not an official DreamLife call.
Document as much information as possible from the caller and report it to DreamLife Lottery Customer Service at [email protected] for further investigation.
The customer can also call the Government of Canada Anti-Fraud Centre at 1-888-495-8501 to report the fraud attempt.
Privacy & Personal Information
Q: What is done with my personal information?
The Covenant Foundation, Calder Bateman Communications Ltd. and Stride Management Corp. respect your privacy. We do not rent, sell or trade our mailing lists. The personal information collected by the Covenant Foundation will be used to process ticket orders, notify winners, to contact you regarding ongoing and future lotteries, and to contact you about future Foundation events and programs. The names, cities and winning ticket numbers of all winners will posted on the Caritas Dreamlife Lottery website: www.dreamlifelottery.win and on social media. If you do not wish to be contacted by the Foundation please email [email protected] or call 1-888-944-2774.
Q: What is done with my credit card information?
The credit card information you provide when purchasing DreamLife Lottery tickets is used to process your order but is not stored.
Q: Does the new Canadian Anti Spam Legislation (CASL) affect lotteries?
Under CASL, charities are considered exempt when sending Commercial Electronic Messages (CEM) for the primary purpose of raising funds for that charity. Our primary purpose for sending Commercial Electronic Messages (CEM) is to raise funds for Covenant Foundation, a registered charity under the Income Tax Act.
Q: How can I unsubscribe from your email list?
You can unsubscribe at any time by emailing [email protected] or by calling 1-888-944-2774. You can also unsubscribe by clicking the unsubscribe button at the bottom of all DreamLife emails.
Q: What are the cut-off dates and draw dates?
|DRAW||CUT-OFF DATE||DRAW DATE|
|PTB||Midnight, July 26||11am, August 17|
|Bonus Draw||Midnight, August 31||11am September 21|
|Early Bird||Midnight, September 28||11am, October 19|
|Split 50||Midnight, October 19||8 am, November 10|
|12 Days of Caritas||Midnight, October 19||10:30am, Nov.10|
|Final Draw||Midnight, October 19||10am, November 10|
|Final Draw – Grand Prize||Midnight, October 19||8am, November 10|
Q: What order are the prizes drawn?
Prizes will be drawn in the following order; Grand Prize Dream Home, Vehicles, Vacations, Recreational Vehicle and Lifestyle
Q: Does your Caritas DreamLife Lottery Ticket go back in the barrel if you win a prize?
Yes, which means you can win more than one prize
Q: When will the winners list be posted?
All winners will be published on the Caritas DreamLife Lottery website within 10 days of the Final Draw.
Q: How are winners notified and the prizes awarded?
Once draws have been completed prize letters will be mailed out 2-3 weeks following the draws. The prize letter informs the winner of what they have won and where and when to pick up their prize. They must have the prize letter and I.D. to claim the prize. All prizes must be accepted as awarded there will be no cash substitutions. (see PROTECTING AGAINST FRAUD section)
Q: What happens if I lose my ticket or I can’t find it?
You do not need your ticket to claim your prize. We have all the necessary information to verify the winner. Your name, address & phone number is recorded in the database along with your ticket number. If you have a winning ticket number, you will receive your prize letter to claim your prize.
Q: How much money has the lottery raised?
Since 1994, the lottery has raised $22 million which has been granted to Covenant Health in support of its mission to serve with compassion, upholding the sacredness of life in all stages, and caring for the whole person - body, mind and soul. The Caritas DreamLife Lottery and the public support of the lottery has made a significant difference in the delivery of quality healthcare in Edmonton, and will continue to be critical in the future.
Q: What is the licence number of the Main Raffle?
Q: What is the licence number of the Split 50?
Q: What is the licence number of the 12 Days of Caritas?
Q: How many years has the lottery been active?
This is our 25th year
Q: Where do proceeds from the Caritas DreamLife Lottery go?
Proceeds go to Covenant Foundation, who raises funds to support Covenant Health facilities —providing vital care for thousands of Alberta patients, residents and families at Grey Nuns, Misericordia and Edmonton General.
Net proceeds from the 2017 lottery will support vital emergency services at the Grey Nuns and Misericordia hospitals, helping dedicated Emergency Room teams in doing everything they can when you and your loved ones need it most.
Q: Who is the lottery manager?
Calder Bateman Communications.
Q: Who issues the tickets?
The ticket management company is Stride Management Corp. in Calgary
Q: I have a question about the Lottery and would like to speak with someone.
Please email [email protected] or call 1-888-944-2774.